SECTION 1: PURCHASES

 

1.1 Right to Cancel and Return (Consumer Contracts Regulations)

You have the legal right to cancel your purchase and return the product within 14 calendar days from the day after one of the following two dates (whichever is later):

– The day on which you receive the order confirmation email, or

– The day on which the product is delivered to you.

This right is provided in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If more than 14 calendar days have passed since the applicable date, you will no longer be eligible for an automatic return under statutory cancellation rights. However, you may still contact us at support@arcticengines.co.uk and we will do our best to assist you on a discretionary basis.

Once a cancellation notice has been received by us in writing and the goods have been returned in compliance with our return requirements, we will process your refund without undue delay. In most cases, you can expect to receive your refund within 14 calendar days from the date we are notified of your decision to cancel, subject to our receipt of the goods (or sufficient evidence that they have been returned).

1.2 Overview

Our refund and returns policy is valid for a period of 14 calendar days from the date of receipt of the purchased item. If more than 14 days have elapsed since your purchase was delivered, unfortunately we are unable to offer you a full refund or exchange.

To be eligible for a return:

– The product must be unused, unmodified, and in the exact same condition as it was when received.

– It must be returned in its original packaging, with all original accessories, inserts, manuals, protective covers, and other items included.

– A valid proof of purchase must be provided (such as a sales receipt, order confirmation, or invoice).

Under no circumstances should a customer send back any item to the manufacturer directly without receiving prior written authorisation from Arctic Engines Ltd.

1.3 Damage, Tampering, or Misuse

We strictly do not accept returns or issue refunds for products that have been:

– Subjected to physical damage, including but not limited to cracked casings, water ingress, or broken ports, not caused by delivery mishandling.

– Tampered with internally or externally in any way, including but not limited to rooting, jailbreaking, overclocking, or software modification.

– Used with unauthorised software, cheats, hacks, or third-party modifications, including but not limited to gaming exploits, automation tools, macro software, or any attempt to bypass system security or monitoring mechanisms.

Such actions constitute wilful damage and will render the item ineligible for refund, replacement, or warranty.

1.4 Partial Refunds

Partial refunds may be granted, at the sole discretion of Arctic Engines Ltd, in the following situations:

– The item is returned in a non-original condition, shows signs of use, or is missing components not due to our error.

– The item is returned more than 14 days after delivery, with prior written agreement.

The amount refunded in these cases will be proportionally adjusted based on the product’s condition and any missing parts.

1.5 Refund Processing

Upon receipt and inspection of the returned item:

– You will be notified via email that your returned item has been received.

– We will inform you of the approval or rejection of your refund based on the inspection outcome.

If approved, our refund will be processed within a reasonable time frame, and a credit will be applied to your original payment method (credit/debit card, PayPal, etc.), depending on your card issuer’s policies.

1.6 Delayed or Missing Refunds

If you have not received your refund:

– Recheck your bank account and/or credit card statement.

– Contact your credit card provider, as there may be a delay before your refund is officially posted.

– Contact your bank, as processing times can vary.

If all else fails, please contact us at support@arcticengines.co.uk and we will investigate.

1.7 Sale or Discounted Items

Only items purchased at full retail price are eligible for a full refund. Items purchased under discounts, promotions, or sale pricing are non-refundable except where required by law. If approved for a return, such items will be refunded at the price actually paid, not the original price.

1.8 Exchanges

We will only replace items if they are:

– Defective due to manufacturer error, or

– Damaged during delivery.

To request an exchange, please email support@arcticengines.co.uk. If the replacement is authorised, you must return the item to the address provided by us. Exchange requests must also be made within 14 calendar days of receiving the product.

1.9 Return Shipping

Customers are responsible for return shipping costs, unless otherwise stated. You will receive a prepaid return shipping label with a barcode, which you should affix to the package.

Please note:

– Shipping costs are non-refundable.

– If a refund is issued, the cost of return shipping will be deducted from the final refund amount.

– We recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee receipt of your returned item.