Frequently Asked Questions
Q: How do I create an account?
A: Click My Account on our website and fill in your details. You can also check out as a guest.
Q: How do I update my account information?
A: Log in to your account and go to Account Settings to edit your details.
Q: What are your shipping options?
A: We offer Standard(if available) and Next Day delivery. Delivery times vary based on your location.
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your purchase.
Q: Can I return a product if I’m not satisfied?
A: Yes, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
Q: How do I initiate a return?
A: Contact our customer support email or visit the Returns section in your Order detail to start the process.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-10 business days after we receive the returned item.
Q: How can I contact customer service?
A: Reach us via email (support@arcticengines.co.uk). Response times are typically within 24 hours.
Technical Issues
Q: My PC doesn’t power on at all. How can I fix this?
- Check that the power cable is firmly plugged into the PSU and socket.
- Try a different power socket or cable.
Q: My monitor shows "No Signal" when connected to my PC. What should I do?
- Ensure the cable is securely connected to your Graphics card (not the motherboard's video ports).
- Try a different cable (HDMI/DisplayPort) or port on your GPU.
- Test the monitor with another device to rule out hardware failure.
Q: Why is my computer running so slowly?
- Check Task Manager (Ctrl + Shift + Esc) for high CPU/RAM/SSD usage.
- Close unnecessary background apps.
- Ensure your storage drive isn’t full (keep ≥10% free space).
- Run a virus scan (Windows Defender).
My internet connection is unstable or slow. What can I do?
- Restart your router and modem.
- Move closer to the router or reduce interference (microwave/other devices).
- For wired connections: Replace the Ethernet cable or try a different port.
- Contact your ISP if issues persist.